Order Policy

My order is placed, now what?

Most of what we sell is on the shelf and ready to go. In-stock orders are usually picked, packed and out the door within a few business days.

Some items are made to order. Those go onto the production schedule as soon as your order comes in. Our standard lead time on made-to-order items is 5–7 business days. Anything made to order says so in its product description, and if a part runs longer than the standard lead time, its own lead time is listed there too. It's worth a look before you check out.

A sudden surge of orders or a sale event can occasionally push turnaround past those estimates. We always strive to get orders completed and out the door as fast as we can. If you'd like an update on where yours stands, reach out any time through our contact page.

When do I get tracking?

You'll get a confirmation email when your order is placed, and a second email with tracking as soon as your parts leave the shop. If your lead time has come and gone and you haven't heard from us, get in touch through our contact page and we'll tell you exactly where it stands.

What if my order has both in-stock and made-to-order parts?

We hold the order and ship it complete. If you'd rather have the in-stock parts now, get in touch and we'll split the shipment. Additional shipping charges may apply.

Do you ship outside the United States?

Yes, to many international destinations. The common ones are built right into our checkout, with shipping quotes updated in real time. If your destination isn't listed, get in touch and we'll look into adding it.

We are not currently shipping to consumers in European Union countries. Recent EU regulations place requirements on sellers that are difficult for a shop our size to meet, so we've paused consumer orders there for the time being.

Orders shipped outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. These are the recipient's responsibility and are collected once the shipment reaches your country. Hazard Sky has no control over these charges, nor can we predict what they may be. If a shipment is refused or abandoned at customs, we treat it as a return once the parts come back to us, less shipping and any carrier fees.

Something arrived damaged, or a part is missing. Now what?

Check your package over when it lands. If anything is damaged, or a part or fastener is missing, get in touch through our contact page within 5 business days with your order number and what's wrong. We'll reply so you can send us photos of the box and the parts, then send a replacement or refund you, whichever you'd rather. We'll handle the carrier claim ourselves.

I need my parts in a hurry, can you help?

We move as fast as we can on every order. If you're working to a specific deadline, whether that's an event, a trip or a shop appointment, reach out before you order and we'll tell you straight whether we can hit it.

I'd like to cancel an order.

We understand things happen. Get in touch as soon as you can. We can usually cancel an order any time before it ships, or, for a made-to-order part, any time before material has been cut for it. Cancellations are subject to a cancellation fee of 5% for in-stock items and 10% for made-to-order items, which covers payment processing and the schedule slot.

Once a made-to-order part has been cut, we can't cancel it. Lead times and fitment details are on every product page, so it's worth a look before you order.

What about returns?

Returns and refunds are covered separately in our Sale/Return Policy.